Classifieds Advertise Archive Subscriptions Family Announcements Photos Digital Editions/Apps
Connect with us

News

UHG sees huge hike in casualty complaints

Published

on

Official complaints made about the Emergency Department of University Hospital Galway (UHG) have more than doubled in a year, new figures reveal.

The ED at UHG is consistently cited as one of the worst in the country and figures released to this newspaper under the Freedom of Information (FOI) Act confirm it is attracting more and more complaints.

The vast majority of the complaints received by Saolta University Health Care Group are from patients and their families but in some instances staff of ED have also formally complained, the records show.

The West’s largest and busiest ED, described by An Taoiseach Enda Kenny, as ‘not fit for purpose’, had 77 complaints lodged against it last year.

The previous year just 34 complaints were lodged, the FOI figures confirm.

This means that the total number of complaints about the Emergency Department have increased by 175% in twelve months.

Saolta refused to release details and written copies of the complaints with names redacted. The letters of complaint were held by the hospital, “on the understanding that they would be treated as confidential,” the group said.

However, Saolta did release broad categories for which the complaints were being made.

In many instances, those complaining made complaints about several aspects of their experience in the Emergency Department, and not just single issues.

The records show that there were complaints about safe and effective treatment and care and diagnosis, and continuity of care. There were many complaints about privacy, access accessibility and resources “improving health” and dignity and respect.

There were also many complaints about accountability, finance and disputes over the bill for visiting ED.

Another complaint related to “catering”, one had to do with “hygiene” and “infection control policies”; while another related to “hospital room facilities”.

A couple of complaints were made in relation to “overcrowding” in the ED.

One complainant’s complaint related to “cultural beliefs and values”.

Others related to “failure to diagnose” while there was one complaint that related to “alleged inappropriate behaviour” and “inappropriate comments from staff member”.

One staff complaint related to “bed management” and another staff complaint related to “human resources, staff availability and overcrowding”.

Complaints can be made to the Complaints Officer, Galway University Hospitals, Newcastle Road, Galway.

Connacht Tribune

Boil water notice issued for Barna area

Published

on

A boil water notice has been issued for the Barna area for health protection purposes

The areas affected are Barna Village, Truskey West and Truskey East, Barr Aille, Fermoyle, Ballard and along the Connemara Coast Road as far as Furbo, and on the Barna/Galway Road as far as Silverstrand.

The notice has been put in place due to issues with disinfection of the water at Tonabruckey Reservoir.

The notice affects approximately 2,300 people supplied by the Barna section of the Galway City West Public Water Supply area.

Customers in the area served by Tonabrucky Reservoir will notice increased levels of chlorine in their water supply in the coming days as we work to resolve the issue.

Vulnerable customers who have registered with Irish Water will receive direct communication on this Boil Water Notice.

Irish water, the City Council and the HSE will monitor the supply and will lift the notice when it is safe to do so.

In line with HSE Covid-19 advice and the requirement for frequent hand washing, Irish Water advises that the water remains suitable for this purpose and boiling the water is not required.

Continue Reading

CITY TRIBUNE

Councillors back bid to ban city centre parking in Galway

Published

on

From this week’s Galway City Tribune – Councillors have unanimously agreed to ask Transport Minister Eamon Ryan to limit parking to residents only in the city centre.

Pedestrians in the city are being treated like second-class citizens, according to the Mayor, who said cars continued to get the priority on Galway’s streets.

At a meeting of the City Council this week, Mayor Colette Connolly (Ind) said the city had come to a standstill in car traffic, and pedestrians and cyclists were suffering the consequences.

“At junctions, why am I a second-class citizen in my own city as a pedestrian? It rains in Galway for 300 days of the year, but I am a second-class citizen when priority is given to motorists.

“It’s always the pedestrian that waits,” she said, hitting out at the length it took to get a green light to cross at pedestrian crossings.

One way to reduce the number of cars in the city centre would be to limit parking to residents only in the city centre, said the Mayor.

In a motion she proposed, seconded by Cllr Mike Cubbard (Ind), councillors unanimously agreed to write to the Minister for Transport to demand he pass the necessary legislation to enable the Council to do this.

The Mayor said residents were “sick, sore and tired” of people parking where they wanted when they visited the city and said despite a desire to introduce this measure going back almost 20 years, the Council was hamstrung by national legislation that prevented them from proceeding.

This is a shortened preview version of this article. To read the rest of the story, see this week’s Galway City Tribune. You can buy a digital edition HERE.

Continue Reading

CITY TRIBUNE

Planners approve homes for ‘cuckoo fund’ investor

Published

on

From this week’s Galway City Tribune – The green light has been given for the construction of 345 apartments at the Crown Square site in Mervue – the majority of which will be put on the rental market and operated by a ‘cuckoo fund’ for a minimum of fifteen years.

Crown Square Developments, which is owned by developer Padraic Rhatigan, has secured permission from An Bord Pleanála for the ‘Build to Rent’ development, with four blocks ranging ranging from four to nine storeys in height.

There will also be a neighbourhood facility with a gym, a primary care medical centre with pharmacy, a ‘working from home’ lounge, six shops, a games room and a creche.

There will be 240 two-bed apartments, 86 one-beds and 19 three-beds, all of which will be specifically for the rental market and not available to purchase.

A breakdown of the apartments shows there will be 240 two-beds; 86 one-beds and 19 three-beds.

To meet social housing requirements, the developer plans to transfer 35 of the apartments (20 two-bed, 10 one-bed and 5 three-bed) to Galway City Council.

A total of 138 car-parking spaces have been allocated on the lower basement levels of Crown Square for residents, along with shared access to another 109 spaces and another 13 for use by a ‘car club’. There will be 796 secure bicycle parking spaces to serve the apartments.

The Board has ordered that the apartments can only be used as long-term rentals, and none can be used for short-term lettings.

Under ‘Build to Rent’ guidelines, the development must be owned and operated by an institutional entity for a minimum period of 15 years and “where no individual residential units shall be sold separately for that period”. The 15-year period starts from the date of occupation of the first residential unit.

This is a shortened preview version of this article. To read the rest of the story, see this week’s Galway City Tribune. You can buy a digital edition HERE.

 

Continue Reading

Local Ads

Local Ads

Advertisement
Advertisement

Facebook

Advertisement

Trending