Classifieds Advertise Archive Subscriptions Family Announcements Photos Digital Editions/Apps
Connect with us

Motors

Toyota customer satisfaction award for Tony Burke motors

Published

on

Pictured at the presentation of an excellence award to Tony Burke MOtors Galway were, from left: Dr Johan Van Zyl, CEO Toyota Motor Europe; Tony Burke, Dealer Principal, Tony Burke Motors; Steve Tormey CEO Toyota Ireland; and Karl Schlicht, Executive Vice President Toyota Motors Europe

Tony Burke Motors Galway has been named by Toyota Motor Europe (TME) as one of 45 winners of the 2014 ‘Ichiban’ European Customer Satisfaction Award during an event held in Madrid, Spain.

The awards were presented to dealers from 34 markets in recognition of their exceptional performance in customer satisfaction both in Sales and After Sales areas.

Speaking to the Connacht Tribune group about the award Tony Burke, Managing Director from Tony Burke Motors said the company was delighted to have won such a prestigious International customer satisfaction award.

“Our customers are so important to us and all the team here at Tony Burke Motors work very hard to ensure they provide a very high level of customer service in everything they do. I would like to take this opportunity to thank our customers for their support and look forward to providing them with a continued top level of service in both our sales and aftersales,” he said.

‘Ichiban’ is the Japanese word borrowed from ‘Okyakusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’.

Since the beginning of the TME’s annual Ichiban Awards in 2007, Customer Satisfaction performance of the Toyota retailers has improved by some 52.4% in Sales and 47.4% in After Sales, according to an internal Toyota customer satisfaction survey performed in Europe. Approximately 2,300 European retailers were evaluated on their performance to create exceptional customer satisfaction.

Speaking at the awards ceremony, Dr van Zyl, President and CEO of TME said Toyota “need to understand our customers”.

“We have the right systems and tools in place, but most importantly have the right mindset throughout the organisation. Competitors can copy the product, they can copy processes but they cannot copy the Customer First mindset so easily,” he said.

Steve Tormey, Chief Executive of Toyota Ireland added his congratulations to Tony Burke and all his employees on winning the Ichiban award.

“Tony Burke Motors is renowned for putting the customer at the heart of everything they do in both sales and aftersales and winning the Ichiban award is recognition of this,” he said.

 

Connacht Tribune

Demand is set to outstrip supply for the ŠKODA ENYAQ 60 and ENYAQ 80

Published

on

The ŠKODA ENYAQ.

Last week ŠKODA introduces the Irish public to the new ENYAQ iV, their new all-electric SUV that looks set to be one of the most coveted cars of 2021 and has been getting a brilliant reaction by those who have driven it. Prices have also been announced and a limited numbers of the cars will be here in Ireland for the remainder of the year.

Just before the opening of order books for the ENYAQ iV – which will initially come to Ireland in two versions – ŠKODA has announced pre-grant prices starting from €46,570 for the ENYAQ 60 and €54,630 for the ENYAQ 80.

The ENYAQ 60 has a range of 390km thanks to a 58kWh battery. It comes with a generous standard equipment list, which includes 19” Proteus alloy wheels, Front Parking Sensors, LED headlights, Climate Control and a 13” infotainment system.

The ENYAQ 80 (which is expected to make up the bulk of Irish sales) has a 77kWh battery, capable of up to 510km (as measured under WLTP) and gains additional equipment such as a heated steering wheel, drive mode select, adaptive cruise control and 3-zone climate control.

For more, read this week’s Connacht Tribune.

Connacht Tribune Digital Edition App

Download the Connacht Tribune Digital Edition App to access to Galway’s best-selling newspaper.

Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

Or purchase the Digital Edition for PC, Mac or Laptop from Pagesuite  HERE.

Get the Connacht Tribune Live app
The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

Continue Reading

Connacht Tribune

Mazda3 a highlight of special editions to mark company’s 100th anniversary

Published

on

Mazda3

Salthill native David Bannon is the man employed to look after the marketing for Mazda in Ireland, and he will have few problems promoting their collection of special editions that celebrate Mazda being in existence for 100 years.

Recently I’ve been spending some time with the Mazda3 version, a car that is piled high with technical features that anyone would want in a car today. It has all the driver assistance to make for a brilliant driving experience, and the safety elements to make it really reassuring.

Against all that, these extras come at a rather hefty price and at an eye-watering €37,220. While you can get a Mazda3 with a starting price of €28,595, you do get a huge amount more in this anniversary model.

Like all Mazda cars, it drives so well, putting the driver front and centre. That is a given that all Mazda owners will know about, and something that puts the brand high on my list of firm favourites. They consider it to be like the relationship between a horse and a jockey in full flight and when it comes to its handling, cornering and ride quality, there are only a few that come close and hardly any that surpass this car in its class.

“As much as the limited-edition spec adds to the vehicle, the big change worth talking about is under the bonnet. The Skyactiv-X engine has received some updates in power and efficiency which I feel have noticeably improved the drive of the vehicle,” says Bannon.

That power comes from a 2.0 Skyactiv-X with mild hybrid assistance giving 186ps and 240Nm of torque. Both these are increased while the 0-100km time is reduced to 8.1 seconds.

Mazda claims that the car can deliver fuel economy (WLTP) of 5.3 L/km. Over almost 900 kilometres my fuel figure came to 5.9 L/100km which is very respectable compared to the catalogue figure and more than acceptable on a day-to-day basis. To put that figure in context, it is the same as the 1.8-litre diesel that has recently been discontinued in the Mazda3 range. CO2 emissions are recorded at 120g/km which equates to an annual €200.

For more, read this week’s Connacht Tribune.

Connacht Tribune Digital Edition App

Download the Connacht Tribune Digital Edition App to access to Galway’s best-selling newspaper.

Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

Or purchase the Digital Edition for PC, Mac or Laptop from Pagesuite  HERE.

Get the Connacht Tribune Live app
The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

 

Continue Reading

Connacht Tribune

Electric vans get into top gear

Published

on

Opel Combo-e Cargo

With numbers of electric cars on the increase by the day it is inevitable that electric vans would follow. Already there are a number on our streets and it makes sense that van owners and fleet managers would seriously consider them.

Opel is the latest brand to highlight their newest 100% electric van, the Opel Combo-e light commercial vehicle. Joining its Combo petrol and diesel engine siblings the zero-emission compact van does everything that the others do and has the same space for cargo.

Boasting a range of up to 275km from a single charge, the new Combo-e offers up to 4.4m3 cargo space and 800kg payload and is available in two lengths.

The 4.40m long Combo-e, which has the shorter wheelbase of 2,785mm and can carry objects up to 3,090mm long, offers payloads of up to 800kg and cargo volumes of 3.3 to 3.8m3. It has a towing capacity of 750kg.

The 4.75m extra-long XL-variant has a wheelbase of 2,975mm and a cargo volume of up to 4.4m3 that can accommodate objects up to 3,440mm in length. Six tie rings on the floor (with the option of four more at mid-height) help keep everything in its place.

For more, read this week’s Connacht Tribune.

Connacht Tribune Digital Edition App

Download the Connacht Tribune Digital Edition App to access to Galway’s best-selling newspaper.

Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

Or purchase the Digital Edition for PC, Mac or Laptop from Pagesuite  HERE.

Get the Connacht Tribune Live app
The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

 

Continue Reading

Local Ads

Local Ads

Advertisement
Advertisement

Facebook

Advertisement

Trending