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Toyota customer satisfaction award for Tony Burke motors

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Pictured at the presentation of an excellence award to Tony Burke MOtors Galway were, from left: Dr Johan Van Zyl, CEO Toyota Motor Europe; Tony Burke, Dealer Principal, Tony Burke Motors; Steve Tormey CEO Toyota Ireland; and Karl Schlicht, Executive Vice President Toyota Motors Europe

Tony Burke Motors Galway has been named by Toyota Motor Europe (TME) as one of 45 winners of the 2014 ‘Ichiban’ European Customer Satisfaction Award during an event held in Madrid, Spain.

The awards were presented to dealers from 34 markets in recognition of their exceptional performance in customer satisfaction both in Sales and After Sales areas.

Speaking to the Connacht Tribune group about the award Tony Burke, Managing Director from Tony Burke Motors said the company was delighted to have won such a prestigious International customer satisfaction award.

“Our customers are so important to us and all the team here at Tony Burke Motors work very hard to ensure they provide a very high level of customer service in everything they do. I would like to take this opportunity to thank our customers for their support and look forward to providing them with a continued top level of service in both our sales and aftersales,” he said.

‘Ichiban’ is the Japanese word borrowed from ‘Okyakusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’.

Since the beginning of the TME’s annual Ichiban Awards in 2007, Customer Satisfaction performance of the Toyota retailers has improved by some 52.4% in Sales and 47.4% in After Sales, according to an internal Toyota customer satisfaction survey performed in Europe. Approximately 2,300 European retailers were evaluated on their performance to create exceptional customer satisfaction.

Speaking at the awards ceremony, Dr van Zyl, President and CEO of TME said Toyota “need to understand our customers”.

“We have the right systems and tools in place, but most importantly have the right mindset throughout the organisation. Competitors can copy the product, they can copy processes but they cannot copy the Customer First mindset so easily,” he said.

Steve Tormey, Chief Executive of Toyota Ireland added his congratulations to Tony Burke and all his employees on winning the Ichiban award.

“Tony Burke Motors is renowned for putting the customer at the heart of everything they do in both sales and aftersales and winning the Ichiban award is recognition of this,” he said.

 

Connacht Tribune

Breathe easy in new Volvo

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The Volvo S60, which features the new air technology.

Volvo has introduced new premium air-quality technology in its cars, allowing Volvo drivers to breathe clean and healthy air inside their cars and it can even clean the air inside the cabin ahead of their journey.

The company’s world-first Advanced Air Cleaner technology comes with a sensor that measures PM 2.5 levels inside the cabin, creating a feature not available in any other car currently on the market. Now Volvo drivers can also compare air quality inside the cabin to that outside the car.

PM 2.5 is a widely used measure for air quality by measuring the amount of fine particulate matter in the air. Globally, many urban areas suffer from PM 2.5 values that exceed recommended levels by the World Health Organisation, underlining the need to minimise their impact.

This new technology is now available in all 60 and 90 series Volvo models since this Spring. The Advanced Air Cleaner cleans out fine particulate matter from the cabin and thanks to a synthetic fibre-based filter and ionisation, up to 95% of all PM 2.5 particles are kept out of the cabin.

This optimises air quality inside the car, limiting the adverse health effects that are associated with air pollution and fine particulates. Cleaner air inside the car also helps to advance safe driving, since healthy and fresh air can help boost driver concentration.

For more, read this week’s Connacht Tribune.

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The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

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Connacht Tribune

Details announced of 10th generation C4

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Citroën C4

Citroen Ireland recently revealed details of their new 10th generation compact hatchback, the Citroën C4. They have also announced more particulars of the fully electric e-C4.

Known for boldness of design and for technology, Citroen has a long history in the segment and the new C4, like many of its predecessors has a character all of its own compared to what’s out there in the compact hatchback market. It will be available in a choice of petrol, diesel or all-electric, and will be first seen in Ireland in the first quarter of next year. Prices and detailed specifications will be announced closer to the launch of the car.

For now, we get a look at the pictures where the front end of the new C4 comes with a V-shaped lighting signature and includes double-stage headlights with chrome chevrons stretched across the entire width of the vehicle. These iconic chevrons flow into to the LED daytime running lights at the top and extend to the LED headlights at the bottom.

The bonnet, high and horizontal, echoes the concave shape of the bigger C5 Aircross SUV and exudes an energetic and assertive attitude. The unique roof line, combined with the sloping rear window, clearly expresses the aerodynamics of the vehicle, while the rear spoiler enhances the vitality of the body shape.

It has a gently sloping roof and overhanging side windows and is a nod to the iconic Citroen GS but also offers a design feature that allows for a generous boot volume of 380 litres.

Personalisation levels are vast and the C4 comes with a choice of 31 colour combinations thanks to seven exterior colours options and five exterior colour packs. There are also six different interior choices and a host of alloy wheel options available to ensure optimal customisation.

On the inside, the wide horizontal dashboard gives passengers a feeling of space and volume while the chevron grain pattern on the dashboard and Satin chrome (or high-gloss black) accents on the vents, steering wheel, instrument panel and cabin controls offer a comfortable cabin experience by clearly identifying useful touchpoints.

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Connacht Tribune

New van model from Toyota

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The new Proace City from Toyota.

Toyota’s latest offering in their commercial range, the Toyota Proace City has arrived in Ireland and is available at Tony Burke Motors at Ballybrit on the outskirts of Galway City.

To celebrate the launch of the new Proace City, which is priced from €15.038 (ex VAT) and is aimed at the Light Duty Van segment, there are a range of offers that customers can avail of, from leasing offers with Toyota Financial Services, or a 3.9% APR Hire Purchase offer, or a scrappage bonus of €3,000.

The vehicle comes with the option of two wheelbase lengths, 4.4m or 4.7m.

The shorter base has a cargo volume of up to 3.30 m3, a standard cargo length of 1.80m, and two individual front seats. For those who need to carry more personnel and cargo, the Smart Cargo feature allows for a three-seat bench with a folding outer passenger seat and a bulkhead hatch which provides an extra 0.4m3 load space, increasing the maximum load length by 1.30m to 3.10m.

The centre passenger seatback can also be rotated to create a handy desk space, with additional under-seat storage.

With the longer wheelbase option, its standard cargo length is 2.20m, and cargo volume is 3.90m3. Both cargo length and volume increase to 3.40m and 4.30m3 respectively with the Smart Cargo feature.

The Proace City has a payload capacity of up to 1 tonne and both the long and short wheelbases can accommodate up to two Euro pallets.

For more, read this week’s Connacht Tribune.

Get the Connacht Tribune Live app

The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

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