Lexus Galway has become the first-ever Irish winner of the European Kiwami Award, which recognises excellence in business and customer service across the Lexus business.

This is the first time a Lexus dealership in Ireland has won this European Lexus award. Dealer principal of Lexus Galway, Tony Burke, attended the European Kiwami Awards ceremony held in Budapest, Hungary where he accepted the award on behalf Lexus Galway.

Kiwami Awards recognise excellence in business and customer service achieved by Lexus European retailers. A total of 19 Lexus centres were honoured this year, from among more than 340 eligible businesses.

The awards reflect Lexus’ commitment to “making luxury personal” and delivering unique ‘Omotenashi’ hospitality to all customers.

Since their introduction in 2016, the Kiwami ‘outstanding excellence’ awards have highlighted the dedication and innovation of Lexus retailers. According to Lexus, each winner embodies Lexus philosophy of ‘making luxury personal’, with retailer staff demonstrating exceptional attention to detail—not only in how they prepare for every customer interaction, but in every aspect of their day-to-day operations.

This dedication, Lexus says, ensures that every guest is treated with the care and consideration reserved for someone welcomed into one’s home.

“The Kiwami Awards are a testament to the passion and dedication of our retailer partners,” said Andre Schmidt, Head of Lexus and Omnichannel Experience at Toyota Motor Europe.

“Each winner has demonstrated not only outstanding business performance, but also a deep commitment to delivering a one-of-a-kind personalised hospitality that defines Lexus. My sincere congratulations go to all this year’s winners – your achievements are an inspiration to the whole Lexus family in Europe to continuously raise the bar for excellence. And it is exactly this relentless focus on delighting our customer that is fuelling our growth in Europe”.

Commenting on the award, Tony Burke said that Lexus Galway is extremely delighted and honoured to have received the award “in recognition of our exceptional business performance and our commitment to delivering a unique Lexus customer experience”.

“It is a testament to our entire Lexus Galway team, headed up by Enda Brennan, Lexus Galway sales manager, and James Ryan, Lexus Galway sales executive, and all the team’s dedication and commitment to delivering unique ‘Omotenashi’ hospitality to all our Lexus customers.

“I would like to congratulate and thank our entire Lexus Galway team; their passion and commitment continue to drive Lexus forward,” he said.

For more information the Lexus range contact Lexus Galway on (091) 336250; send an email to info@lexusgalway.ie; or log on to www.LexusGalway.ie.

Pictured: The Galway Lexus team pictured with the Lexus European Kiwami award, from left: Aine Tierney, Lexus host; Eamonn Carty, aftersales manager; Fiona Heneghan, service advisor; Enda Brennan, sales manager; Tony Burke, dealer principal; Inga Juozunaite, business manager; and James Ryan, sales executive.