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Nearly 200 complaints to Galway City Council about potholes



Two pedestrians were injured when they accidentally stepped into potholes – they were among 190 complaints about potholes lodged with Galway City Council last year.

Details of the incidents were released to the Galway City Tribune following a Freedom of Information request.

One woman’s foot got stuck in a small pothole on the public road just off the footpath outside Hughes’ Opticians in Woodquay.

“She fell over hurting her ankle, leg and hip and also stinging her hands,” according to an official complaint.

Another woman reportedly damaged her ankle when stepping out of her car in front of the bottle banks at Westside Shopping Centre. She advised the local authority to make it safe “as soon as possible”.

The incidents – last January and August – were among the 190 official complaints logged with Galway City Council in 2018, which related to potholed roads.

Details of the incidents, made over the phone and by email to Customer Services at City Hall, or through the website, were released to the Galway City Tribune.

A concerned parent reported a child’s injury due to potholes at the rear of homes at St James’ Road in Mervue. The complainant reported how a boy “had a bad fall off his bike due to a pothole and he cut all his face and legs”. This was their third time reporting the potholes in Mervue – but the problem was getting worse.

“I also have two other kids who play out here and got bikes for Christmas but as I said before it is a health hazard and it’s only a matter of time before there is a serious accident,” the Council was warned.

Another complainant reported sustaining a twisted ankle “several times” in a large pothole at a kerb in Hollygrove, Renmore.

The vast majority of the reports of potholes were logged by motorists – many lodged complaints, while others were just alerting the Council to the damaged roads.

A complaint was lodged about the state of Rahoon Road near Buaile Beag National School. “I use this road on a daily basis accessing local sports facilities and doing a school run twice daily. In addition to local traffic there is a high volume of traffic using this road as an alternative route towards the city. The road has become a series of bumps and hollows. At low speed it would be easy to lose control of a car with a risk of injury to road users. There is also risk of damage to vehicles,” the complaint read.

Several residents’ associations contacted the Council about the state of the roads throughout the course of 2018.

Cherry Park Residents’ Association, Westbrook Residents’ Association and Cashel Mara Residents’ Association all made representations about repairs needed to roads while Chairperson of Castlegar Residents’ Association complained of potholes along Village Road in Castlegar.

There were also complaints about potholes near Castlegar primary school in Ballindooley, linking the N17 with the N84.

One motorist, whose tyre burst in Ballindooley, informed the Council of “gaping craters” that needed to be filled.

A separate complaint about the same road reported about a series of potholes and how vehicles “have to swerve across the road to avoid them causing a traffic hazard.” Cars were also said to be “swerving to avoid” a pothole outside Kelehan’s Pub in Bushypark.

Motorists were also “swerving onto the wrong side of the road” to avoid damaging their cars in potholes at the entrance to the Fionnuisce estate in Doughiska.

“Especially the potholes on the bend as drivers have to drive on the wrong side of the road coming around the bend to avoid the potholes and every day there is almost an accident at this location,” the complaint warned.

Potholes in Beach Drive and Beach Avenue in Renmore were described as “massive” and “dangerous” by one complainant.

One complaint referred to a “bump of tar” along the Headford Road, near the pedestrian lights at Tesco, that needs to be “flattened down” because “cyclists could be injured it’s so high”.

In some instances, at various points across the city, there were repeat complaints, with people claiming that potholes that had been filled previously had since returned.

An undertaker and a driving school are among the local businesses who have made official complaints about potholed city roads last year.
A local disability charity has also complained about the threat potholes poses to its service users.
Creaven Driving School, based in Corrandulla, complained to Galway City Council about potholes at Clybaun Road and Circular Road.
A driving instructor with the school claimed that one of his student’s tyres “had a blowout” during a driving test last November, which had to be cancelled. The pothole in question had been filled-in numerous times before, but “when it rains it is not visible” and “it is very dangerous”. The student had to re-sit the driving test, and the car was damaged.
O’Flaherty’s Funeral Parlour complained to the City Council about potholes on Munster Avenue.
Last November, after previous requests for potholes to be filled were not acted on, O’Flaherty’s queried whether legally it could privately fill potholes outside the funeral parlour. The complaint lodged with the local authority noted that potholes were “a danger to people attending funerals”.
Meanwhile, staff at Ability West, a charity that works for people with intellectual disability, complained to the Council about a “considerable dangerous pothole” on Snipe Avenue in Newcastle, which had the potential to cause damage to cars and busses.
“I would also like to point out that we have a number of service users that are visually impaired and could easily slip, trip and fall due to the numerous potholes. This needs to be addressed as soon as possible to avoid any injuries or damage,” the complaint read.
The gripes about potholes were among 190 logged with the local authority last year, according to documents released to Galway City Tribune under Freedom of Information (FOI).
Other businesses and customers of businesses alerted Council staff to potholes in certain areas in 2018.
Customers complained of potholes “the size of a crater” outside of McD’s Christmas Shop in Ballybane last December; while there were also reports of potholes outside the Western Hotel on Prospect Hill, Des Kavanagh Electrical on Clybaun Road and outside Kennedy and Fitzgerald Solicitors on O’Brien’s Bridge. There were several complaints about the state of the roads within Liosban Industrial Estate, which was referred by one complainant as a “dirt track that passes for a street”; Ballybane Industrial Estate and along the dual carriageway leading to Galway Racecourse in Ballybrit.

Other areas featuring in the complaints logged included Taylor’s Hill/Maunsells Road junction; Tuam Road; Glenview Drive in Riverside; Raleigh Row/Palmyra Avenue; Distillery Road; Tonabrucky Cross; Wellpark; Clybaun Road; Nuns’ Island, Ballybrit Court; Rosshill Road; Whitestrand Road; on the N6 outside Windsor Motors; outside Pearce Stadium in Salthill; Monivea Road; Knocknacarra Park; Clareview Park; Lurgan Park; Seacrest; Castlelawn Heights; Dyke Road; Monument Road; Monksfield Avenue; Bóthar an Chóiste; Lenaboy Avenue; Monalee Heights; at Dangan; Cappagh Road and elsewhere.


Survey to look at parking and transport in Salthill



Residents, businesses and visitors to Salthill have been encouraged to take part in a survey being carried out by the City Council as part of a parking management study.

The study – funded by the National Transport Authority – will explore active travel (walking, cycling) measures along the Prom and will make recommendations on the regulation of parking in the Salthill area.

The Village Salthill group – which represents businesses in that area – have asked everyone to participate in the survey to ensure that the interests of all sectors are considered.

Pete Kelly, spokesperson for Village Salthill, told the Galway City Tribune that they wanted to approach the issue in a reasoned way – starting with participation in the survey.

“We will be engaging with the City Council, and the councillors, in a constructive manner on the whole parking issue but the vital thing for people to do now is to take part in the survey.

“Last year’s summer tourist season was largely rescued by the numbers of family groups who visited the resort and they are people who in the main use their cars to get here.

“We are also looking a population base of around 20,000 people in the Knocknacarra area who would be interested in looking at a better way of life in terms of movement and greater use of public transport,” said Mr Kelly.

Local councillor, Donal Lyons, told the Galway City Tribune that there were many different views to be taken into account as regards parking and traffic management in the Salthill area.

“I am appealing to residents of the Salthill and overall area to respond to this survey and to make their views known. Sometimes, surveys like this, can be dominated by lobby groups. Make sure as locals to have your say,” said Cllr Lyons.

Jimmy Callan, Acting Senior Engineer with the Council said that while the character of Salthill had changed over time, the area still retained its distinctive character and amenity value.

“The purpose of this parking study is to establish a relationship between how people are using Salthill, and where they choose to park.

“Previous public consultation in relation to Covid measures in summer 2020 showed that there is a strong demand to look at how travel and parking is managed in Salthill in the longer term,” said Mr Callan.

Submissions can be made at and the deadline is Saturday, July 10.

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Telecoms company seeks permission to continue work halted by Council



Eir has sought permission to retain a concrete foundation it constructed for a mast at Drom Oir in Knocknacarra – a site where the communications company was forced to abandon works in April after the Council deemed it an unauthorised development.

The telecoms company is also seeking permission for the installation of a mast 12 metres in height, carrying an antenna, as well as ‘ground-based equipment cabinets and all associated site development works for wireless data and broadband services’.

Residents opposed to the structure have citied serious concerns over the potential visual impact of the mast, as well as the impact it may have on the values of their properties.

In the application, it is stated that the structure will be coloured in a galvanised finish, assimilating with ‘the typical sky colour in Ireland and surrounding built form’, but says it will be possible to use a green paint finish which could be requested by way of a conditional grant of planning permission.

“The proposed height, colour and design represent the best compromise between the visual impact of the proposal on the surrounding area and meeting the technical requirements of the site.

“Taking all matters into account, it is considered that this proposal which is to provide new 3G (data) and 4G (high speed data) broadband services, for Eir Mobile and a second operator on a single structure as opposed to having eventually two separate structures in this area, would not be discordant within the local environment.”

The application argues that the proposed development benefits from an existing wall (which partially screens it from the housing estate), a line of vegetation, semi-mature and mature trees along both sides of the Western Distributor Road, which will help to screen the site from this direction.

The structure is described as ‘an attractive pole’ that will blend with the area and give significant benefits by providing the ‘most up-to-date wireless broadband and data services.

Eir notes that it is aware of its requirements in relation to management of electromagnetic field radiation and states it is ‘committed to management of risk to our employees, members of the public and any other groups who may be affected by our networks’.

It states that all their radio base stations are ‘safe by design’ to meet international health and safety standards and best practice.

In a submission to Galway City Council, Leitir Búrca residents Oran Morris and Rebekah D’Arcy have objected to the proposal on grounds including that there are deficiencies in the application; that the mast is in close proximity to residents; and that the development will devalue property.

They contest the assertion that the mast will ‘improve coverage in the surrounding rural area’. “The predicted improvements to coverage do not include a single third class road. This justification is clearly for a rural area and not applicable to Galway City.”

They state that the proposed location of the mast is at the heart of a residential area, within 100 metres of 52 houses, with the closest at 51 Drom Oir which is just 29 metres away.

This, they argue, is in contravention of the City Development Plan, which states “only when a number of other possibilities have been exhausted, masts may be erected within or in the immediate vicinity of residential areas”.

They stress that the structure is unlike any other structure along the Western Distributor Road and will be out of character and visually obtrusive.

“The proposed development would be in direct line of sight from every front-facing window in our property, which is located 52m away . . . this is also true for numerous other properties in Leitir Búrca.

“These factors combined would undoubtedly decrease the value of our property. We retained the services of two separate registered auctioneers to value our property and estimate the devaluation due to the mast. Both reports estimated the devaluation to be between €90,000 and €100,000,” they state.

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‘Excessive’ Galway Docks hotel rejected by planners



Galway City Council has turned down scaled-back plans for a 10-storey hotel at Galway Docks, branding it “excessive”.

Last September, Summix BNM Developments lodged a planning application with the Council for a three-storey to eleven-storey hotel (with a rooftop bar and function area) on site of the former Bord na Mona coal yard at the Docks.

The plans also included a restaurant, coffee bar and terraces.

However, the Council sent the company back to the drawing board and told it to revisit the overall scale, height, massing and intensity of the development, but said that the architectural quality of the proposed building is of a good standard.

Planners said there would be a “resultant overbearing expression” onto the Forthill Cemetery and the Long Walk ACA (Architectural Conservation Area). They sought a detailed assessment of the visual impacts on the graveyard.

The Council said that with a height of 38m and length of  70m-90m facing Bóthar na Long and Forthill Cemetery, the building “is not considered to assimilate well; lacks integration with the existing urban form; fails to achieve the visions and aspirations of the Galway City Development Plan . . . detracting from the character and setting of the area”.

The developers came back with scaled-back plans – they reduced the scheme to a maximum of 10 storeys (a height reduction of three metres) and the number of bedrooms reduced from 186 to 174 on the 0.55-acre site.

In its decision to refuse planning permission, the Council said the excessive density, scale and height on a very constrained site would represent overdevelopment of the site and would have a detrimental impact on the character and setting of Forthill Cemetery.

“The development does not adhere to the principles of good urban design set out in the Galway City Development Plan and in this regard, it is considered to lack the capacity for integration with the existing urban form, contribute positively to street enclosure and fails to sympathetically assimilate with Galway’s townscape,” the decision reads.

A submission from the Harbour Hotel – located opposite the site – welcomed the redevelopment of the vacant site but said the build and massing of the building would create “a visually dominant feature on this prominent corner location which will have an overbearing impact on the street scene and Forthill Cemetery”.

It added that the height would have a detrimental impact on the existing built and natural heritage of the area.

The submission also noted there were no carparking spaces provided in the plans, and there is a shortage of spaces in the city centre.

The Harbour Hotel submission claimed that the additional bedrooms would result in an overconcentration of tourism accommodation and an “excessively transient” population in the vicinity of the site.

City Council Heritage Officer, Dr Jim Higgins, said in his view the site should not be developed as the possibility of fort-related archaeology being present there is high.

He said that in the 1960s, a well was found on the CIE side of the site, close to the boundary wall.

According to the planning application, demand for hotel rooms in Galway will exceed “pre-Covid” levels by 2023.

“Provision of hotel accommodation at this location will enhance overall visitor experience on offer in the city, with convenient access to a broad range of attractions, as well as present a major new opportunity to capture a proportion of the spend generated by visitors to the area in a part of Galway City that has been in decline for many years,” the application reads.

Summix – which is headed by British technology entrepreneurs Shukri Shammas and Tareq Naqib – has already partnered with Galway developer Gerry Barrett on the approved plans for 360 student bed spaces on a site at Queen Street, behind Bonham Quay.

They have also partnered on the recently-approved €320m regeneration proposal at Ceannt Station called ‘Augustine Hill’, which includes homes, a new shopping precinct with four public squares, a multiplex cinema and eleven streets linking the city centre with the Docks and Lough Atalia.

Image: An architect’s impression of the hotel (with red facade) alongside the Bonham Quay development

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