Date Published: 19-May-2011
By Darragh McDonagh
Home energy supplier Airtricity has been forced to conduct a review of its sales practices after one of its employees enticed a Galway woman with an intellectual disability to sign up for the electricity provider’s services.
The woman’s family were outraged when they discovered that a door-to-door salesman representing the company had called to her home in Salthill while she was alone and got her to sign a contract with the electricity supplier that she did not understand.
She did not inform her family about the visit from the salesman and, as a result, they only became aware of what had happened when a bill arrived from Airtricity some two months later. The company was immediately contacted about the matter.
“The salesman cannot have been unaware of her condition,” said a spokesperson for the family. “It is instantly apparent from both her speech and her appearance that she is not mentally competent, and to have taken advantage of that fact is just despicable.
“She has the mental age of a child and has an intellectual disability that renders her legally incompetent, meaning that she cannot enter into binding contracts like the one she was enticed to sign by the representative of Airtricity,” he said.
After it was contacted, Airtricity issued an apology and waived the energy charges that had accrued since the incident. It also arranged for the account to be returned to the previous electricity supplier.
“As a result, we have conducted a full review of our sales processes to ensure that our sales procedures remain fair and responsible at all times and that the protection of vulnerable customers continues to be at the heart of our procedures.”
Local councillor Padraig Conneely, who was contacted in relation to the incident, described the conduct of the sales representative as “shameful and predatory” and said that it had reflected badly on the company.
Read more in today’s Galway City Tribune
Galway ‘Park and Ride’ could become permanent
Date Published: 07-May-2013
A park ‘n’ ride scheme from Carnmore into Galway city could become a permanent service if there is public demand.
That’s according to the Chief Executive of Galway Chamber of Commerce, Michael Coyle.
The pilot scheme will begin at 7.20 next Monday morning, May 13th.
Motorists will be able to park cars at the airport carpark in Carnmore and avail of a bus transfer to Forster Street in the city.
Buses will depart every 20 minutes at peak times and every 30 minutes at offpeak times throughout the day, at a cost of 2 euro per journey.
Tuam awaits UK hay import as overnight rainfall adds to fodder crisis
Date Published: 09-May-2013
Tuam is now awaiting a third import of hay from the UK as overnight rainfall has increased pressure on farmers struggling to source fodder.
A total of ten loads are expected at Connacht Gold stores throughout the West with a load expected at the Airglooney outlet this evening or tomorrow.
Farmers throughout the county have been struggling to cope with the animal feed shortage and a below than normal grass growth due to unseasonal weather conditions.
Overnight rainfall in the Galway area has also added to the problem making ground conditions in many areas are quite poor.
Joe Waldron, Agricultual Advisor with Connacht Gold says farmers in short supply can contact the Airglooney outlet on 093 – 24101.
Transport Minister urges end to Bus Eireann strike action
Date Published: 12-May-2013
The Transport Minister is urging drivers at Bus Éireann to engage in talks with management, in an effort to bring their strike action to an end.
There were no Bus Éireann services operating out of Galway today as a result of nationwide strike action by staff affiliated with the national bus and rail union.
Up to 20 Bus Éireann drivers are continuing to picket outside the bus depot at the docks in the city this evening.
Drivers from other unions have decided not to cross the picket line and go into work today – causing the disruption to be even worse.
Bus drivers are protesting against five million euro worth of cuts to their overtime and premium pay – cuts which Bus Eireann says are vital to ensure the future viability of the company.
The majority of services nationwide are disrupted, and the union say strike action will continue until management are willing to go back into negotiations.
However, it’s not expected to affect school services next week.
Galway bay fm news understands that around 70 percent, or over 100 Galway bus Eireann drivers are affiliated with the NBRU.