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Double Vision

Eir’s feeble branding reflects its service!

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Charlie Adley

Double Vision with Charlie Adley

You know that feeling of utter hopelessness you get when you’re on the phone to a service provider? Twice recently, when dealing with Eir, I thought I was losing my mind.

My home’s only 25 minutes from Galway City, yet in 21st century Ireland there’s no landline-based internet available here.

Instead I have to pay for satellite internet, separate satellite TV, a landline and a mobile. Our internet is so slow that for business I rely almost entirely on my phones, constantly irritated by Eir’s bombardment of cheap bundle offers that I can’t subscribe to, as they don’t provide broadband.

Fed up with forking out around €120 a month for my two phones, I called Eir to see if I could get a better deal and they offered me a landline and mobile bundle for €87. Hardly a startling discount, it required an 18 month contract with full cancellation fees.

As a customer since 1992, I felt offended by those contractual obligations, so I called back within the cooling-off period to cancel the deal.

The salesman told me there was (all of a sudden) no need for the contract at all; that he’d give me a €10 discount for six months and I could be sent a paper bill. He did such a great job that I ended up signing.

“Fair play to you mate!” I told him, enjoying the prospect of writing a positive colyoom about customer service. What a welcome change that’d make to the usual consumer columns that exist to criticise.

Then Eir went and spoilt it all.

A couple of weeks after the new deal, neither of my phones would dial out. Living where I do at first I thought it might be atmospheric pressure or the Little People, but eventually I dialed 1901 to be told that Eir had cut me off.

This was Am I Losing My Mind? #1.

Eir said they’d created a credit limit for me, which was then somehow exceeded, so they cut me off.

I wailed down the line about how difficult it is as a customer to pay a provider if nobody sends a bleedin’ bill, and how much did I owe anyway?

€281.39.

What?

€281.39.

No, you’ve got it wrong. It can’t be, even with you going on about overlaps covering new contract times and all that malarkey. The deal was €78 a month for the first six months, then up to €87, and you come up with €281.39, and a random credit limit, and then you cut me off without even sending me a bill?

To  read Charlie’s column in full, please see this week’s Galway City Tribune.

Connacht Tribune

Space and silence – it’s all us oul’ lads ever wanted in pubs

Dave O'Connell

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Dave O'Connell

A Different View with Dave O’Connell

The crowds that flocked into the centre of Dublin last weekend provided the clearest indication yet that, thank God, a cure had been found for Covid.

The masses dancing and hugging on the streets was vindication that all of the self-isolation had been well worth it, when you could now congregate as close as you like to each other, to your little heart’s content.

Or so you’d think.

One weekend of slightly relaxed licencing laws was all it took, and in the blink of an eye thousands of revellers were up and at it like this was Paris in 1945 after it was freed from the Germans.

The newly-imposed regulations for relaxation would suggest that all of these bouncy people at least had the benefit of a nine-euro meal inside them – how else could they get served?

So, we’d better brace ourselves for when they go out on an empty stomach.

Much has already been made of the fact that pub life will never be the same again – and that might well be the case.

Social distancing is bad news for the publicans, limiting their ability to wedge the entire student population of NUIG and GMIT into the equivalent of a phone box.

But it’s great news for curmudgeons – particularly for those whose capacity for imbibing alcohol is shot.

Advancing middle age has seen the tolerance of the early twenties reduced from the equivalent of a sizeable plastic bucket to an amount that once wouldn’t have even pass the standard definition of being out.

Three pints? That’s what you’d order when they rang the bell at closing time.

For more, read this week’s Connacht Tribune.

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The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

 

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CITY TRIBUNE

Angels took pain out of hospital Christmas

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Charlie Adley

Double Vision with Charlie Adley

More than any other time of the year, when we sit around our dinner tables on Christmas Day, we are aware of who is there and who is not. At the age of 17, having performed impressive acrobatics with my Yamaha 250, a saloon car, a ditch and a barbed wire fence, I spent six weeks in hospital over Christmas and New Year.

My femur was snapped in two, which is no mean feat with thighs like mine, and my tibia had a crack or two as well.

Bed-bound, with my leg in traction, I developed a bronchial chest infection after an emergency operation.

Every two seconds for six weeks I coughed in hacking spasms, thus shaking my smashed leg, which was hung in a sling, supported by a metal pole they had driven through me, just below the knee.

Suffice to say I came to terms with pain.

In our part of the ward, there were four beds and three bikers with broken bones.

There was Kev, who had fallen off his sleek and mean Suzuki GT750 (a two stroke 3-into-1, since you ask), and opposite us two was brick shithouse Yorkshireman Gary, ex-SAS, and mighty embarrassed, having survived several covert tours of duty in Northern Ireland, to have to admit to falling off a Honda 125.

Compared to the other patients in the hospital the three of us were well off.

We were not sick. We’d had our operations, and apart from antibiotics for wounds, and pain killers for broken bones, we needed very little medical attention.

We were young, male, bored, and allowed to drink beer. Naturally, we tried to attract the attention of the student nurses as much as possible, and equally, they were happy to have a bit of a laugh with lads who were not ill, physically, at least!

For more, read this week’s Galway City Tribune.

Get the Connacht Tribune Live app
The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

 

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CITY TRIBUNE

Don’t be a slave to the algorithm

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Charlie Adley

Double Vision with Charlie Adley

Saying “I love newspapers!” feels these days like buying a ticket for the next David Bowie gig, but I do: I love them. When I read a newspaper, I’m not a slave to the algorithm. Were I ten years younger, I’d read all my news online, on apps that I’ve set to my personal preferences.

Even when I visit media sites I’ve never been to before, there are cookies and bots and gordknowswot working away to offer me more of what the algorithms think I want.

Every link off each page is tailored to please me, but that’s no good.

I don’t want to be fed things that only fit into my areas of interest and opinion.

Sitting at my living room table, mug of tea and two slices of toast (peanut butter, since you ask), and a paper – any paper – open in front of me, I can see the full wonder and horror of the world, as interpreted by The Guardian, The Daily Mail, The Irish Times or Daily Mirror.

As I browse into the heart of the paper, far from major news items, I let my eyesight fall all over the place, because each page is full of varied items, and, here on page 14, I’ll find the big story that’s being buried: the story they have to report, but are under instruction to dampen down.

Also here are stories that no algorithm-driven link would ever lead me to. Quirky little tales, able to dissolve an adult brain in seconds.

When driven sufficiently doolally by what I’m reading, I tear that particular piece of madness out of the newspaper, placing it on top of the wobbly towering stack of other torn madnesses by my desk.

There are dark torn madnesses and fearsome ones, but today I’m in the mood to prowl the ones that force me to furrow my brow, gasp for breath, pout my lips and grunt “What the -?” at the universe.

Notes are seeds, from which every writer will grow different fruit. When that writer is working for the Daily Mail, the fruit need bear only minuscule relation to the seed.

To read Charlie’s column in full, please see this week’s Galway City Tribune.

Get the Connacht Tribune Live app
The Connacht Tribune Live app is the home of everything that is happening in Galway City and county. It’s completely FREE and features all the latest news, sport and information on what’s on in your area. Click HERE to download it for iPhone and iPad from Apple’s App Store, or HERE to get the Android Version from Google Play.

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