Double Vision with Charlie Adley
Ever since we moved into this house five years ago I’ve been waiting for today to come, yet now that it’s here I’m tense as hell – and that’s after the valium! At some point between 9:30 and 5:30 today, the people from Eir or Eir-Ring or KN Group or OpenEir or whatever they’re called will turn up to deliver unto us high speed fibre broadband.
Yay! Fantastic! You’re such a grumpy old man, Adley. What could possibly be annoying about that?
At this stage of my relationship with Eir, I wonder what might possibly go right.
When a service provider fails to deliver either the promised product or price, I take the struggle for justice to the outer limits of time and patience.
You happy breed out there with real lives, jobs to go to and kids to pick up from school cannot sit forever on a phone listening to Neil Diamond, while being repeatedly informed that your call really matters; I however can, and being a tenacious little bugger, I’ll stick in there until some kind of reasonable and just result has been achieved.
In the past I’ve had success with Sky, Hertz, Talk Talk, Argos and several others, but Eir have defeated me, over and over again.
Only 25 minutes’ drive from Quay Street, this house is 7km off the main road, so I had to set up TV, internet, landline and mobiles separately, which cost me and my small business a fortune.
At first I used a wireless internet operator with astonishing customer service, but they could do nothing about the leaves on the trees. All winter we had internet, but come spring it disappeared.
Didn’t sound great to clients, when I called to explain that I couldn’t send my work right now, as the oaks across the way were in full bloom.
Since then I’ve been using Q-Sat which is reliable yet slow. Add that to the Sky TV and the Eir bundle with the landline and two mobiles and you’re looking at a major wad of outgoings.
To read Charlie’s column in full, please see this week’s Galway City Tribune.